FAQs

EVENT FAQS

WHEN AND WHERE IS WINE MACHINE IN 2022?

Saturday 26th November 2022 - Swan Valley, WA, Whadjuk Country
Oakover Grounds: 14 Yukich Cl, Middle Swan, WA, 6056

Saturday 17th December 2022 - McLaren Vale, SA, Kaurna Country
Serafino Wines, 39 Kangarilla Rd, McLaren Vale, SA, 5171

Saturday 14th January 2023 - Huon Valley, TAS, Nuenonne Country
Home Hill Winery, 38 Nairn Road, Ranelagh, TAS, 7109

IS WINE MACHINE ALL AGES?

Wine Machine is an 18+ event

HOW DO I BUY MY TICKETS?

Head to our website; www.wine-machine.com and follow the prompts.

WHAT TIME DOES THE FESTIVAL START AND FINISH?

Gates open at 1pm and the festival ends at 10pm. 

IS WINE MACHINE WHEELCHAIR ACCESSIBLE?

Wine Machine does have wheelchair access, however, please be mindful that the event is set upon natural terrain and can be uneven at times. We have put provisions in place to best accommodate for people with disabilities, but so we can do our best to meet your needs, please email cellarmaster@wine-machine.com with and special requirements you may have or for any further information. 

CAN I LEAVE AND COME BACK IN?

Wine Machine does not allow you to leave the event and then come back in (also known as a “pass out”).

WILL THE BARS BE TAKING CASH?

No. All the bars are cashless, so please ensure you bring along your visa/mastercard credit or debit card (or ensure your phone has enough battery if you’re using Apple/Google pay)

CAN I BRING MY OWN ALCOHOL?

No. No drinks are permitted into the festival, except for a sealed or empty water bottle

WHAT DRINKS WILL BE AVAILABLE?

We will have a delicious selection of beverages available on the day, across all our bars! For more information on what drinks will be on offer, stay tuned to our socials. 

CAN I BRING A WATER BOTTLE WITH ME?

Yes! We are more than happy for you to bring in either a sealed or empty water bottle into the event. 

We will have plenty of water stations available around the site for you to refill your bottle throughout the day. 

Please note, no other sealed drinks will be permitted in, such as; soft drinks, sports drinks, energy drinks etc.

WHAT FOOD WILL BE AVAILABLE?

We will have a range of high quality food stalls and trucks catering to all dietary requirements at all of our Wine Machine locations. Stay tuned to our socials for more info on what food you can expect to find at your Wine Machine event!

CAN I BRING FOOD WITH ME?

No food will be permitted into the event. We have an extensive range of food vendors at all shows, catering to all dietary requirements. 

If you have a medical condition that requires you to bring along your own food, please drop an email to us at cellarmaster@wine-machine.com to gain prior approval for a smooth entry process.

DRUG POLICY?

Wine Machine does not condone drug use, or any behaviour that may knowingly cause harm to an individual. 

Police sniffer dogs regularly operate at Wine Machine, so please don’t bring anything with you that will prevent you from enjoying the festival.

If you’re feeling unwell, or see someone who might need assistance, please reach out to the closest medical team member, security or event staff immediately. Our team are here to help, without judgement. 

I NEED TO BRING MY MEDICATION WITH ME, HOW DO I DO THIS?

Please send an email to cellarmaster@wine-machine.com to advise of the medication you will be bringing, so that we can ensure a smooth entry process for you.

If your medication requires storage/refrigeration, please see our first aid tent immediately after arrival so you can make arrangement with the team for you medication. 

IS WINE MACHINE ACCESSIBLE FOR EVERYONE?

Yes it is! Wine Machine accommodates for people with accessibility requirements, is wheelchair accessible and supports the companion program. 

For event-specific information, or to arrange companion ticket, please get in touch with our team; cellarmaster@wine-machine.com

CAN I BRING IN A CAMERA?

Professional cameras, and any camera with a detachable lens, are not permitted. You can, however, bring in a small point and shoot camera, a disposable camera and your smart phone.

CAN I CAMP AT WINE MACHINE?

Unfortunately not. There is a range of accommodation options available nearby to each of our shows. We recommend taking a look at the visitor information websites for your location to get more information on accommodation options in the area.

WILL THERE BE ATM’S ON SITE?

Yes, but bars will be cashless. Food vendors and market stalls will take cash and card.

WILL THERE BE MERCHANDISE FOR SALE?

Absolutely! We’ll have a range of Wine Machine and artist merch available at the event. Head to the merch tent on the day to pick up your new threads! Both cash and card payments will be accepted.

IS THERE A LOST & FOUND?

Yes! The location for lost & found is slightly different at each festival. Please look out for the signs pointing you in the right direction on the day. 

If you lose something at the event, head to the Facebook event page and our socials for information on who to contact about Lost & Found.

WHAT IF IT RAINS?

Wine Machine will go ahead rain, wind or shine - unless weather conditions become extreme and dangerous and pose a serious risk to the safety of patrons, artists and crew. 

IS THERE A DRESS CODE?

There’s no official dress code, but Wine Machine patrons are known for getting a little dressed up!

CAN I WORK AT WINE MACHINE?

We will have a few paid and volunteer positions available at each of our Wine Machine shows. Please email cellarmaster@wine-machine.com and be sure to include the event you’re interested in working at, along with your CV. 

HOW DO I APPLY TO BE A FOOD VENDOR AT WINE MACHINE?

Please email cellarmaster@wine-machine.com and your email will be forwarded on to the relevant team member

WHAT MEDICAL FACILITIES WILL BE AVAILABLE?

There will be full medical facilities available on site. The First Aid tents will be easily visible, but if you have any trouble finding them, don’t hesitate to ask one of our friendly staff for assistance.

MEDIA FAQS

WHO CAN APPLY FOR MEDIA ACCREDITATION?

Media accreditation will only be granted to members of the media who represent recognised and legitimate media organisations. 

Freelance journalists and photographers will only be granted accreditation if they are working on behalf of a recognised and legitimate media outlet. All applications will be checked with editors.

Please note, there is limited availability for media accreditation requests. 

HOW DO I APPLY FOR MEDIA ACCREDITATION?

Please send an email to cellarmaster@wine-machine.com 

I WANT TO WRITE A STORY ABOUT WINE MACHINE AND/OR INTERVIEW AN ARTIST PRIOR TO THE EVENT, WHO DO I CONTACT?

For all official media enquiries, artist and event image requests, please contact Wine Machine’s national publicist, Janelle Morse: hello@morsecodepr.com.au 

WHEN WILL I KNOW IF MY APPLICATION IS SUCCESSFUL?

You will be notified by the Wine Machine team within  2 weeks of the event date.

WHERE DO I COLLECT MY PASS FROM?

Information on how to collect your pass and/or reviewer ticket will be emailed to you in the lead up to the event.

I CAN’T ATTEND ANYMORE, CAN I GIVE MY MEDIA ACCREDITATION TO SOMEONE ELSE AT WORK?

Media accreditation is not transferable. If you can no longer attend, please email hello@morsecodepr.com.au

TICKETING FAQs

HOW MUCH ARE TICKETS?

General admission - first release: $89 + fees

General admission - second release: $99 + fees

General admission - final release: $109 + fees

VIP: from $139 + fees

WHERE CAN I BUY WINE MACHINE TICKETS?

Tickets are available from wine-machine.com or iwannaticket.com.au 

WHAT DO YOU GET WITH A VIP TICKET?

VIP tickets give you access to the following benefits:

Express entry 

Exclusive access to the “Goonies” VIP area

Access to the VIP bar (with increased offering)

Access to the VIP food offering

Access to the VIP viewing deck for the best seats in the house

Access to VIP toilets

I PURCHASED A GA TICKET. CAN I UPGRADE TO VIP?

Yes! As long as there are still VIP tickets available at the time of your enquiry, we are happy to swap your ticket type over. Please email help@iwannaticket.com.au and our ticketing team will be able to assist you.

HOW MANY TICKETS CAN I BUY? 

You can purchase a maximum of 10 tickets per transaction.

DO YOU ACCEPT COMPANION CARDS?

Yes! Please contact cellarmaster@wine-machine.com or help@iwannaticket.com.au to organise.

CAN I SHOW THE TICKET ON MY PHONE AT ENTRY?

Yes! As long as the barcode is clearly legible. Make sure your phone is fully charged to avoid any issues!

I DIDN’T RECEIVE MY TICKETS VIA EMAIL, WHAT SHOULD I DO?

Try Resend my ticket. If you are still having issues, please contact help@iwannaticket.com.au

CAN I REFUND MY TICKET?

As per the terms and conditions of purchase, we do not offer refunds.

CAN I GIVE MY TICKET TO A FRIEND IF I CAN’T GO?

Of course! Please change the name on the ticket by clicking the link found in the confirmation email you received at the time of purchase.

WHERE CAN I SELL MY TICKET?

To combat inflated ticket scalping, Wine Machine will only recognise tickets which are re-sold at default face value through our official ticket re-sale facility, Tixel.

I CAN’T FIND MY TICKET, HOW CAN I GET IT RE-SENT TO ME? 

Try Resend my ticket. If you are still having issues, please contact help@iwannaticket.com.au

DO I NEED TO BRING MY ID?

As an 18+ event, you will need to bring at least one of the following forms of photo ID to be permitted into the festival. 

  • Current Australian drivers license 
  • Current passport
  • Government issued Proof of Age Card
  • Victorian Keypass
  • International Drivers License (must contain a photograph)
COVID-19 INFO

Please remember, if you are not feeling well, have any flu like symptoms or are waiting on a PCR test result to please stay home.

While at the festival, please be mindful of other patrons’ space, wash your hands after you go to the loo and use the hand sanitiser provided throughout the site.

Travel / transport FAQs:

WILL THERE BE BUSES?

We have bus transfers arranged for each Wine Machine location. For more information on the buses routes, times and prices specific to your location, please click through to your relevant ticketing page.

WHAT TIME WILL THE BUSES PICK US UP?

All buses will depart from your selected location at your selected departure time and head to the festival. 

Please ensure you arrive at the pick up location at least 15mins prior to your departure time, and have your bus ticket ready for scanning (printed ticket or PDF on your smart phone). No refunds will be given if you miss the bus.

DO BUSES TICKETS INCLUDE A RETURN TRIP?

They sure do! 

All buses will depart from the event back to the same location you were picked up.

Departures will commence from 9:30pm and depart at frequent intervals on a fill-and-go system.

WHAT TIME WILL THE BUSES LEAVE THE EVENT?

Bus departures will commence from 9:30pm and depart at frequent intervals on a fill-and-go system. 

WHERE WILL THE BUSES DEPART FROM AT THE END OF THE NIGHT?

At the end of the night, your bus will be waiting at the same place you were dropped off. All buses will be dropping passengers off in the locations they were picked up form. Please make necessary arrangements from there. 

DO I NEED TO BRING ID?

In order to get on the bus, you will need to bring the following:

  • Your Wine Machine bus ticket
  • Your Wine Machine event ticket
  • Valid 18+ ID
CAN I TAKE FOOD/DRINKS ON THE BUS?

There is strictly no food/drinks allowed on the bus.

I WANT TO CHANGE MY BUS TICKET TO A DIFFERENT DEPARTURE TIME, CAN I DO THIS?

All bus ticket purchases are final. We do not swap bus tickets, nor do we refund them if you made a mistake. 

I’M COMING IN A PRIVATE VAN / PARTY BUS, DO I NEED TO PAY FOR A PASS?

Yes. You must purchase a ‘Private Bus/Van Pass’ on the ticketing page to ensure you can get dropped off at the event.

I’M DRIVING TO THE EVENT, IS PARKING FREE?

Each location is different. Please refer to the winery website for more information. 

CAN I ORGANISE AN UBER/TAXI AFTER THE EVENT?

We highly recommend against this. Due to the location of each Wine Machine, there are not many taxis/ubers available. We recommend purchasing a return bus ticket which will guarantee your transport to and from the event from major cities.

Contact

Ticketing enquiries
help@iwannaticket.com.au
(02) 8960 8895

General enquiries
cellarmaster@wine-machine.com

Press / Media enquiries
hello@morsecodepr.com.au

Partnership enquiries
cellarmaster@wine-machine.com

Catering enquiries
cellarmaster@wine-machine.com